We cannot ensure permanent availability of all items, although we try our best. Some sell much better than we predict and lead times in the industry are also irritatingly long. If something is out of stock, we'll always give you the best information we can on anticipated delivery dates.

We know it's disappointing when items are out of stock and we really do try to make sure this doesn't happen. But sometimes we do get caught out if an item proves more popular than expected. In addition, since everything is made exclusively for us, it often takes about two weeks to get repeat deliveries. We do sincerely apologise if an item that you want to order is out of stock. We hate this problem as much as you do.